faq

Frequently asked questions

How do I schedule a lesson?


All scheduling is done online, here is a step by step to help you get started! To start: Click Sign Up/Sign In. Create an account. Go to your Dashboard to add your kids information in by clicking "add learner." Once you do this your account will be credited a Free Trial lesson. OR Purchase your lessons, they act as a credit on your account and will be deducted as you reserve time slots. Click the Swim Lessons tab at the top, You will see teachers listed on top and the time slots below. The blue button that says "+ schedule" means that slot is available! Click that button and then select the child you want in that time slot, and Wahla! Its yours!




How do I cancel or reschedule a lesson?


We require a 24 hour notice when canceling a lesson and cancellations can only be done online. If you are outside of that time frame, go to the day on the calendar that you want to cancel, find your child's time slot and click the circle with the line through it. The lesson will be removed from the schedule and credited back to your account. For same day recheduling, you can change the time of your lesson if another slot is available. You must make the change 1 hour prior to your original scheduled lesson. From a computer drag and drop to the new time slot by clicking and holding the cross on the right hand side of your child's time slot box. On a mobile device, go to the day you wish to reschedule or cancel, your child will be highlighted in yellow, click their name and then select reschedule or cancel from there. The system will walk you through what dates and times are avaible for rescheduling. If your child is sick the day of, you can try to reschedule this with your instructor, but due to their busy schedules, we can not guareentee a reschedule time or credit of the lesson. It will be considered a No Show and you will be charged for the time slot. You can bring another child or give the lesson slot to a friend. If you are making a change of student the day of, please contact us.




More scheduling tips....


Your Dashboard will list all of your scheduled, upcoming and past lessons. You can download your lessons onto your phone from the mobile site! We will also send you a weekly email each sunday of your upcoming lessons. Each month on the 15th at 8am we will add a new month of booking to our calendar. This allows you to book 2 to 3 months in advance. We recommemd sticking with the same teacher or maybe 2, you can set the calendar to only show you one instructors schedule for an entire week. Use the drop down buttom right in the middle of your calendar screen. We have a no refund policy, so please keep that in mind when making purchases. Your lessons can be transfered to other accouts. All regular priced lessons have a 6 month expiration date. Promotional or sale lessons will specify when the expiration date is and may vary depending on the promotion.




What can I expect on the first day?


Day 1 is what we call the evaluation lesson. We will take your child through 5 fundamentdal skills to see how they react in the pool, we will personality profile your child. Are they fearless, timid, stubborn, or analytical. Based on that we will begin customizing thier lessons! We want to know your goals and what brought you to Aquatics Academy, we are here to help! During lessons its normal to experience some crying. Think of it this way, we are strangers, the pool is a strange place and we are putting them new situations. So its best to let us, as instructors, bond with your child (sometimes with you hiding) and begin to get familiar with the lesson plans! At the end of your first lesson your instructor will give you a personalized game plan of how often they recommend you schedule lessons, and what to expect along the way. Don't hesitate to ask any questions, we want to help and make this an incredible experiance for you and your child.




How often should I schedule my child's lessons?


Consistency is key, and the more we see you the more your child will progress. Coming 4 to 5 times a week is considered a fast track option for families wanting to progress quickly, for example families going on a trip wanting to thier little ones to get safe fast! Coming 3 times a week is what we reccommend for EVERYONE! This allows the child to get used to the lesson routine and bond with thier instructor, stick with this schedule for atleast 1 to 3 months. Coming 1 to 2 times a week is what we consider a maintence program, so if you are happy with were your child is in thier skill set, move them into this routine so they can work on maintaining those skills. If they beging regressing we recommend bumping up your weekly lesson count. Double lessons (40 minutes) are a great way to get extra pool time with out making multiple trips to the pool in a week. So if you have a big commute or have an older child working on strokes we recommend snagging 2 slots back to back!